FAQ

Please read this information ­čží

- Orders might take up to two weeks to be shipped. All items are handmade and we make everything to order. Please give us time. You will receive a notification once I ship your order, if after two weeks your order hasn't been shipped please reach out to me (quherencia@gmail.com).

- Once your package is dropped at USPS, it is no longer my responsibility. If you think your package was lost, please let me know. 

- All purchases are final. If there is any problem with your order please send me an email and include pictures. Refunds & replacements will only be provided under these circumstances. 

- Due to COVID-19, shipping might take a little longer. Please give it some time.

- Please review your address and contact information, if you accidentally made a mistake please reach out to me ASAP so I can change it for you. 

- Small items/orders will not have a tracking number unless you select that option. Bigger orders (3+ items) will include a tracking number. 

- If you have any questions, concerns, or would like to place a custom order, please reach out to me :) you can send me an email or a DM on my personal Instagram (@brenher_). 

 

Thank you for your support!